Ok, so I have been playing on an off FFXII. I bought the game brand new and I don't think it has left the DVD drive of the PS2 since I bought it.. The game was freezing up in certain areas of the world map where music would still play but the dark screen would remain. So today I opened up the drive to look at the disc and to my horror there was a circular scratch around the mid-low section of the disk. WTF?? how does that happen?

Is there someone I can call and complain to in order to get a replacement or is my fate sealed at just crying over the fact that I have to shell out for another new FFXII collector's edition...?