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Thread: Best Buy Vita BS

  1. #26
    Banana (Level 7) Zing's Avatar
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    Quote Originally Posted by Smashed Brother View Post
    This isn't necessarily true. Retailers are legally required to take US funds, but how those funds are paid (payed for some of you) and/or received is up to the retailer. I'm not comfortable with the idea that we may be headed towards an all-credit based monetary system, but if that's how retailers want to accept payment, there's nothing we can do about it.
    I have trouble believing this is true. It is usually written in statute that "legal tender" must be accepted. In Canada, the statute goes so far as to state the limits on each coin type after which you can refuse. For example, if someone tried to pay their $100 electric bill with dimes.

  2. #27
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    OK so...I totally understand why you'd be a little miffed at them. This was a marketing failure, for sure: they made a second offer that violated the "first-come, first-serve" principle. Those who were first come and not first served won't be happy, and the person who thought up this second offer should have known this. Furthermore, when you came in and brought the problem to the attention of the staff, they really should have tried to make you happy - by giving you a discount, or free merchandise, or doing something else for you. This is the real failure, right here: the fact that they weren't even nice to you. The service personnel who dealt with you should be demoted, fired, reprimanded - something.

    But: BB is a big company. There are many thousands of SKUs, and probably hundreds of promotions. They should, but may not, have a comprehensive system to keep track of all of this. It makes a lot of sense to you that they should have notified you that there was a "new deal," but the fact of the matter is that their system would not have caught that unless someone programmed that in - and someone didn't program that very specific logic into the system (if any new product has a second deal, the people who got the first deal should get first dibs or be notified). It got lost in the shuffle.

    This is the type of service that a small, mom & pop shop would give you - because mom & pop would think things through and realize how the customer would feel if Second Deal customers were served before First Deal customers. At the very least, mom & pop would be nice to you when they realized they made a mistake, because mom & pop would care about your business. But you didn't buy your Vita from a mom & pop store - you bought it from a big box retailer. If there were any mom & pop stores around - and there probably aren't, because you and me and everyone else fled to big box stores, and Sony probably wouldn't even give them stock of new products, to boot - they would charge you $20 more for the system.

    It's a tradeoff: low price for low service. Service is getting better over time as people are figuring out the mechanics of database marketing, but it hasn't quite replaced the service that you could have gotten from the mom & pop stores. There is no big-box-store customer-service artificial intelligence that would think about these things the same way human beings would. You really shouldn't expect such an AI to exist, either, at this early point in the ascent of big box retailers - you should take your lower price and realize that there are things you're giving up to keep that extra $20 in your pocket.
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  3. #28
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    Quote Originally Posted by calthaer View Post
    OK so...I totally understand why you'd be a little miffed at them. This was a marketing failure, for sure: they made a second offer that violated the "first-come, first-serve" principle. Those who were first come and not first served won't be happy, and the person who thought up this second offer should have known this. Furthermore, when you came in and brought the problem to the attention of the staff, they really should have tried to make you happy - by giving you a discount, or free merchandise, or doing something else for you. This is the real failure, right here: the fact that they weren't even nice to you. The service personnel who dealt with you should be demoted, fired, reprimanded - something.
    Bingo, somebody gets it.

    I know it's an unrealistic expectation from a company of that scope and size, but that doesn't mean I can't get pissed when it affects me adversely. This pre-order bundle was given as an incentive to encourage pre-orders, but it inadvertently punished those who had already placed an order.

    I know the bundle pack was a rip off, but it's the principle of first-come-first-serve that was violated here. When I brought it to their attention, there were many things they could have done to diffuse the situation. They didn't even have to comp me anything. If they would have just admitted that it was unfair and apologized SINCERELY (I'm a shrink. I can tell when people are bullshitting) I would have dropped it then and there. But instead, they were callous and unhelpful. I caught the girls behind the counter at the pickup site rolling their eyes.

    And I said it before, and I'll say it again--I ordered the machine literally within the first week it even showed up on the website. I made my order, I figured I was set. Why would I need to read about all these pre-order bundles? I have a life. I have two jobs and a wife. I can't watch Kotaku every 5 minutes to see what Sony's doing now, and make the series of phone calls to determine whether or not it affects me. That's why you pay them, and that's why you preorder--so the store takes care of you. And Calthear is right. I guess that this isn't something you can expect from a company like Best Buy. But that doesn't mean I can't be pissed about it, and doesn't mean that they are completely absolved of all responsibility either.
    Last edited by Graham Mitchell; 02-18-2012 at 12:51 AM.

  4. #29
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    i was able to get my first ed bundle from frys electronics, everybody else was sold out (a fact gamestop loved telling me, i shouldve preordered), i on a whim called frys electronics the day after it was released and talked to a rep who told me to order it on their site but select the pick up at store option. ten minutes later and a email letting me know it was ready for pickup, i was on my way to my precious. they had 3 others left.

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    Quote Originally Posted by Graham Mitchell View Post
    Bingo, somebody gets it.

    I know it's an unrealistic expectation from a company of that scope and size, but that doesn't mean I can't get pissed when it affects me adversely. This pre-order bundle was given as an incentive to encourage pre-orders, but it inadvertently punished those who had already placed an order.

    I know the bundle pack was a rip off, but it's the principle of first-come-first-serve that was violated here. When I brought it to their attention, there were many things they could have done to diffuse the situation. They didn't even have to comp me anything. If they would have just admitted that it was unfair and apologized SINCERELY (I'm a shrink. I can tell when people are bullshitting) I would have dropped it then and there. But instead, they were callous and unhelpful. I caught the girls behind the counter at the pickup site rolling their eyes.

    And I said it before, and I'll say it again--I ordered the machine literally within the first week it even showed up on the website. I made my order, I figured I was set. Why would I need to read about all these pre-order bundles? I have a life. I have two jobs and a wife. I can't watch Kotaku every 5 minutes to see what Sony's doing now, and make the series of phone calls to determine whether or not it affects me. That's why you pay them, and that's why you preorder--so the store takes care of you. And Calthear is right. I guess that this isn't something you can expect from a company like Best Buy. But that doesn't mean I can't be pissed about it, and doesn't mean that they are completely absolved of all responsibility either.
    I think all of us get it. The problem is that beyond the fact that they didn't treat you with respect which everyone can agree is accurate, your expectations are unrealistic. Big box retailers aren't designed to be full service operations that follow-up constantly. Moreover, you admitted that you may have deleted or ignored the e-mails they did send you. That's how big box retailers communicate and personally, I prefer it because I get to decide if I open it or not rather than having someone calling me or otherwise harassing me.

    I get that not everyone can keep up on every video game news story, but it seems like you're on here posting quite a bit, so you obviously have some free time. Similarly, it seems like you are pretty obsessed with having the Vita on day one which just seems bizarre. Is your life really being negatively impacted by waiting seven days to play a video game system? The system has been out in Japan for months, does it upset you that people imported it and have had it for months longer than you have?

    Pre-ordering is not a concierge service no matter where you place that pre-order. All it means is that if everything goes according to plan, the day the system is released, you can walk in, pay the balance and walk out with your Vita. If next Wednesday you walk in to Best Buy and they don't have your Vita for you, then you should be upset. As it stands, you haven't lost anything and frankly, you're getting a free memory card that you weren't even going to get when you agreed to preorder the Vita. So, maybe it's time to not stress so much about it and take a step back and wonder why not having a Vita a week early is such a big deal in your mind. Perhaps it's also time to speak to a colleague who can help you manage what seems to be a very unhealthy sense of entitlement and obsession with something so trivial.

  6. #31
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    I would cancel your pre-order, get a refund, then wait until the price of the Vita, the memory cards and the games drop, then buy it.

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    Quote Originally Posted by Bojay1997 View Post
    I think all of us get it. The problem is that beyond the fact that they didn't treat you with respect which everyone can agree is accurate, your expectations are unrealistic. Big box retailers aren't designed to be full service operations that follow-up constantly. Moreover, you admitted that you may have deleted or ignored the e-mails they did send you. That's how big box retailers communicate and personally, I prefer it because I get to decide if I open it or not rather than having someone calling me or otherwise harassing me.

    I get that not everyone can keep up on every video game news story, but it seems like you're on here posting quite a bit, so you obviously have some free time. Similarly, it seems like you are pretty obsessed with having the Vita on day one which just seems bizarre. Is your life really being negatively impacted by waiting seven days to play a video game system? The system has been out in Japan for months, does it upset you that people imported it and have had it for months longer than you have?

    Pre-ordering is not a concierge service no matter where you place that pre-order. All it means is that if everything goes according to plan, the day the system is released, you can walk in, pay the balance and walk out with your Vita. If next Wednesday you walk in to Best Buy and they don't have your Vita for you, then you should be upset. As it stands, you haven't lost anything and frankly, you're getting a free memory card that you weren't even going to get when you agreed to preorder the Vita. So, maybe it's time to not stress so much about it and take a step back and wonder why not having a Vita a week early is such a big deal in your mind. Perhaps it's also time to speak to a colleague who can help you manage what seems to be a very unhealthy sense of entitlement and obsession with something so trivial.
    Thanks for the concern, but really, I was over it yesterday.

    Trouble is, I made that post when I was mad (maybe not the greatest idea, admittedly). When people are mad, all sense of logic and fairness goes out the window, and their sense of entitlement goes through the roof. So, I posted that, played some Gauntlet 4 and went to bed. Now I accept it.

    The thing about these threads is that everybody's looking at the OP and commenting on it, so I find myself having to continually defend how I felt when I was mad about it (again, admittedly not the greatest idea.) There's just no defending a psychotically angry, irrational person (ie--me 2 nights ago).

    I think the situation had a very personal resonance with me because I work in a place where angry people (specifically, incarcerated persons) demand narcotics from me several times a day. The way we deal with that is not unlike the way Best Buy dealt with me. The difference is, I wasn't a criminal askig for something I wasn't entitled to have. I was a paying customer wondering why I didn't get what I thought I was getting. I felt a bit betrayed, and when I attempted to pursue the issue, they were rude and unhelpful. I maybe don't deserve a Vita for this, but an apology would be appropriate.

    So, what did I learn from this?
    1) Let the dust settle before you go posting on DP
    2) Best Buy sees you as a mindless husk with a wallet, and any expectation that they would guide you reasonably through a purchase is foolish
    3) Don't preorder stuff from them. They mess it up regularly (as other posters on this thread will attest).

    I humbly apologize to the DP community for spraying my emotional BS on this thread. I just hope you guys understand--I felt a bit betrayed and I was upset. I don't' want ya'll to think I'm an over-entitled douchebag.

  8. #33
    Pac-Man (Level 10) Rickstilwell1's Avatar
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    Pretty much what happened here was that Sony pulled something similar to a Sega Saturn move with the Vita, but for different intentions.
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  9. #34
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    Quote Originally Posted by Bojay1997 View Post
    Big box retailers aren't designed to be full service operations that follow-up constantly.
    Hate to say it but the next generation of big box retail is pushing toward this. Calling you if your "order online pick up in store" item can't be found and pushing for 100% fulfillment of said orders daily. Harassing you to no end if you are in a store and try to leave empty handed, "offering" to order anything you may need from the "online warehouse" and have it shipped to your door. Contacting you when normally out of stock / high popularity items come back in stock in an attempt to get you to use the first ordering method. I'm telling you, the next three years are going to be a widespread attempt to squeeze out that last couple dollars here and there.

    Thing is the customers really don't like it and the employees certainly don't like having to do it. I miss the prime days of The Good Guys and Circuit City but I don't go to regular retailers to have pressure put on me to buy like I stepped onto a used car lot.
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    I would never want them to call and harass me, but an email (especially if it involved something I preordered) wouldn't be so bad.


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  11. #36
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    Graham Mitchell(and anyone else picking up a Vita) I'm not sure if you are aware of this but all next week Target is having a "buy 2 games get one free" deal for all Vita games. It starts tomorrow(Sunday) so you might want to jump on that. I know this isn't the deals thread but since this one has gotten so much traffic I just figured I'd direct new Vita owners to the deal. That way yall can justify paying $50 for Uncharted: Golden Abyss....well, almost justify it
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    Quote Originally Posted by The 1 2 P View Post
    Graham Mitchell(and anyone else picking up a Vita) I'm not sure if you are aware of this but all next week Target is having a "buy 2 games get one free" deal for all Vita games. It starts tomorrow(Sunday) so you might want to jump on that. I know this isn't the deals thread but since this one has gotten so much traffic I just figured I'd direct new Vita owners to the deal. That way yall can justify paying $50 for Uncharted: Golden Abyss....well, almost justify it
    Hey, cool thanx for the heads up. Itd be a quick way to build up a decent library.

    Btw- I opened up wipeout this morning, and...welcome to the future. No manual. I know some console games have been doing this for awhile, but this is the first time I've seen a launch game come without one.

    I guess we're entering a new era, boys and girls!


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    I really wish I would of know about the Target deal sooner, I had already opened up my newegg package with Uncharted and Wipeout by the time I had herd.

    On the no manual thing be prepared, Uncharted doesn't have one either. Not even an add or scrap of online code nonsense. The game doesn't even have a reverse cover like the first and second ones did. Its a bit surprising since with big first party stuff they tend to go all out. I honestly don't know what I am going to read on the toliet from now on.

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    GameStop's got the Buy 2 Get 1 as well starting Sunday. - New Vita games. Weee!

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    Quote Originally Posted by InsaneDavid View Post
    Hate to say it but the next generation of big box retail is pushing toward this. Calling you if your "order online pick up in store" item can't be found and pushing for 100% fulfillment of said orders daily. Harassing you to no end if you are in a store and try to leave empty handed, "offering" to order anything you may need from the "online warehouse" and have it shipped to your door. Contacting you when normally out of stock / high popularity items come back in stock in an attempt to get you to use the first ordering method. I'm telling you, the next three years are going to be a widespread attempt to squeeze out that last couple dollars here and there.

    Thing is the customers really don't like it and the employees certainly don't like having to do it. I miss the prime days of The Good Guys and Circuit City but I don't go to regular retailers to have pressure put on me to buy like I stepped onto a used car lot.
    I know that's the case. A couple of the Best Buys in Los Angeles and San Diego that I frequent have converted over to the new store format and I can't stand for two minutes in the game section without an employee bugging me about preordering something or trading in used games. Yesterday when I was looking at Vita games at the Best Buy in Burbank, a Direct TV rep came up and asked if I "knew about their deals". When I quickly realized he was talking about Direct TV I politely told him "no thanks". Do people really buy satellite service from some random rep that walks up to them?

  16. #41
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    Quote Originally Posted by Dangerboy View Post
    GameStop's got the Buy 2 Get 1 as well starting Sunday. - New Vita games. Weee!
    Note GameStop's is first party games only.

  17. #42
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    Ahhhh, an interesting kick in the pants by retailers to my plan of going all-digital in this Sony portable generation.

    Well Target it looks like you have my software money this week!
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  18. #43
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    Quote Originally Posted by Trebuken View Post
    The sku for the Early Edition bundle was probably not in the system when you preordered. This happened to me at Gamestop, except that I caught it in time. They did not inform me, though they may have in store if I did not beat them to it.

    I imagine they would not have upgraded you to the more expensive Early Edition automatically since it cost more. They probably did not appreciate your eagerness for gaining the console one day one. Non-gamers are often callous and non-understanding like this.
    I'm a lifelong gamer, and I'M callous and non-understanding of the whole 'I can't wait a second longer than I need to' mentality of gamers over the age of 10. I'm not knocking anyone for being passionate (or obsessive), I'm just saying that I honestly don't understand the emphasis on immediacy. I know people who literally refuse to play a game they're never played before if it's more than 3 months old. I use to think that this was an isolated thing, but I hear and see more and more of it all the time.

    Quote Originally Posted by Graham Mitchell View Post
    And I'm not preordering a console from them ever again.
    Unless there is some worthwhile bonus swag, is there really a reason to pre-order systems and games at all? I'm not suggesting there's none, I'm honestly asking if you find that these things are difficult to acquire if you don't pre-order them, or if the benefit of having it all squared away when you go to get it is worth the risk of there being some dramatic bullshit like what you had to go through with this. I've heard literally hundreds of stories on forums over the years of people pre-ordering and prepaying in full and having retailers sell their copies anyway. It's almost never hard to find a copy of whatever it was at another location, but you have to go through the trouble of getting a refund (if they let you).

    The whole pre-order thing is really lost on me. People don't do it for anything else that I know of (at least not to the extent). Movies, books, music, etc.. Why so with games?

    Quote Originally Posted by Bojay1997 View Post
    I'm sorry, but how exactly did they "find" you a unit? The item you preordered doesn't release until Tuesday the 22nd and while a store may have it, I doubt they can physically release it to you as it is street date locked. The one you are complaining about is $50 more and released on the 15th of this week. Are you going to pay the difference to purchase what IMHO is a worse and more expensive bundle? Why not just wait the three days and save the $50 and get the larger memory card and not be forced to buy what many people I have seen review consider to be the worst of the launch titles (Little Deviants)?
    I'm sort of on the same page.

    Quote Originally Posted by Bojay1997 View Post
    Seriously? You should be embarassed, not bragging. Returning an opened game that you didn't like is not within any store's policy, nor is returning a copy of Win95 that your system wasn't capable of running. The items weren't defective, you just didn't do a little bit of homework to figure out if what you were buying was right for you. As a consumer you have to take some responsibility for not being a complete moron. While Best Buy and other stores can be very inflexible and I have had my share of issues with their policies, it makes me sick to see some of the abusive things consumers try to get away with when the store is in no way responsible. It also raises prices for all of us as the stores aren't taking the losses and not passing them on to consumers.
    I think it's extreme to say that he/she has "NO respect" for those who work in retail. Some of the products he mentioned have manufacturer's return policies if I understand it correctly, and I certainly understand why someone would want to return a terrible game that they paid upwards of $70 for, especially in the 90s. Walmart has (or had) a policy about returns where as there/were certain types that you can only do so many times per year. There could be something similar in place to prevent people from use their outlet as a free game rental service.

    Quote Originally Posted by kedawa View Post
    So, in a nutshell, you're pissed off because the thing you ordered is being shipped on the date that it is supposed to launch, rather than getting shipped to you extra early for no good reason?
    Why do you care if someone who bought the crappier bundle has theirs already?
    What the hell does it have to do with you?
    Again, I feel this way. But I admit, I don't understand the gotta have it ASAP mentality. It reminds me of something that mainly young children do. I have a friend who's youngest child always wants something if his older sister has it. It's not that he's even that jazzed about whatever it is, he just doesn't like the idea of her having something he doesn't have, or doesn't have yet.

    There's no reason for retailers to be rude to customers, I'm not excusing that in any way, but I really don't get the foaming mouth fervor of some people when it comes to needing a new game or system on day one.

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    @emperor megas: I don't really get the "must have it on day one mentality either.". I was just butthurt because I put money down for it and the deal was not totally honored. And the response I got from them when I brought it to their attention was atrocious.

    But yeah, GameStop shreds and tosses strategy guides for games that are only 6 months old. That's silly to me but there must be enough people out there who think a 3 month old game is obsolete that the chances of them selling those to a mainstream audience are pretty low. I think we're in the minority, sadly.

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    Quote Originally Posted by Bojay1997 View Post
    Do people really buy satellite service from some random rep that walks up to them?
    It works for scalpers and drug dealers. It's not like Best Buy has better standards, they just want money any way they can get it.



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    Quote Originally Posted by swlovinist View Post
    Get you money back


    Then


    Take a picture of you buying your system at a competitor attach reason why and


    Send that in an envelope to the District Manager of Best Buy
    Even better, submit the photo and story to the major online video game news outlets.
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    Quote Originally Posted by dairugger View Post
    i was able to get my first ed bundle from frys electronics, everybody else was sold out (a fact gamestop loved telling me, i shouldve preordered), i on a whim called frys electronics the day after it was released and talked to a rep who told me to order it on their site but select the pick up at store option. ten minutes later and a email letting me know it was ready for pickup, i was on my way to my precious. they had 3 others left.
    Fry's is the best electronics store out there. I rarely buy anything from Best Buy, because their prices are too high, the product selection is pretty limited, and their customer service pales in comparison.

  23. #48
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    Quote Originally Posted by Zing View Post
    I have trouble believing this is true. It is usually written in statute that "legal tender" must be accepted. In Canada, the statute goes so far as to state the limits on each coin type after which you can refuse. For example, if someone tried to pay their $100 electric bill with dimes.
    Legal tender for all DEBTS. Buying a DVD is not a debt. This is why stores are allowed to refuse to accept hundred dollar bills.

    That said, I've never seen this bit of "no cash" nonsense at any Best Buy I've ever been to. I always pay cash everywhere except when buying online.

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