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That still doesn't make sense to me. If there is stuff from DealExtreme that customs would confiscate, how do they sell it in the first place? What, they just go off of the luck of the draw that it might slip through? I don't get it. If they only sold things that customs would let through, then customs wouldn't see the need to hold everything forever.
And if they know that they're shady and that they have trouble with customs, why don't they leave the DealExtreme name off of every package? Rather than expect the customer to know to mark it as a "gift".
Does the service of removing the logo from the package really work? Do you really get your package in two weeks compared to the two months without it?
My issues with DX had nothing to do with customs, it has to do with them being f'ing liars and claiming they have things in stock when they don't, so I'd order something "in stock" and as soon as I did the status (in my order, not on the site where it kept staying in stock) would change constantly to different variations on "waiting on stock".
My first order, of "in stock" items finally shipped about 3 weeks after I placed the order, and after that took about a week to get to me, not a single problem with customs or anything.
My last order, I finally got fed up with the bastards after they hadn't shipped my "in stock" item well over a month after I placed the order, so I canceled the whole transaction and decided not to order from them again. This wasn't even anything ultra rare or anything, just an Xbox360 transfer cable. If I'd done the smart thing and spent a few more bucks I could've had one from Amazon in days.
And while it didn't ever happen to me personally, there are enough stories out there of DX selling fake versions of memory cards and stuff (without mentioning they're fake) that they just aren't worth it, despite the rock bottom prices.
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exactly - DX ships worldwide, different countries have different laws about these things. DX doesn't generally keep track of what is and isn't allowed in each country, theyre based in China so they only have to comply with Chinese law. If a customer wants to order something that might be confiscated by their country's customs, thats their own risk to take.
They may not be responsible, but if they want to actually be viewed as a quality, respectable business, then they should care about providing a pleasant experience for the customer. I'm sure they've been in business long enough to know if they have issues with US customs, so all they need to is prevent US orders on certain types of items. Or not put their name on the address label. Or put a note for the buyer that they should pick "gift" service. Or SOMETHING.
It's your prerogative if you guys want to worship DealExtreme and think they can do no wrong, but my experience was awful with them and I highly doubt that you guys would be happy with waiting 4 months and all of the other issues either. If you've never had any problems, then consider yourselves lucky, but I personally will always recommend that people DON'T use DealExtreme. In all of my many years shopping online, I've never had a more frustrating experience with an online store.
Well, in some respects I worship the service they provide, because the prices, the products and the FREE SHIPPING are really really tough to beat.
BUT I know that it's certainly not perfect and there are major pitfalls - I've had items that were listed "in stock" get stuck in packing limbo for weeks/months and then never ship at all based on discontinuation of the product where I've had to ask for a refund/credit, and I've had smaller, inexpensive items take months to get to me, but I order SO frequently from them (almost weekly) that I've just become accustomed to the lack of speed by which they deliver.
There are a lot of eBay sellers that are obviously doing the same kind of warehouse drop-shipping as DX and they tend to get the stuff out a bit faster, so, if you absolutely have to have something on DX faster, you can probably find it on eBay if you poke around, but the price on the item will typically be a bit more, or include shipping charges.
In the case of these GameBox SP units, they're not on eBay at all that I can find.
But, to your original point, yes, DX can be a shitty experience, but, like I said, I'm a serial user of their service, and overall it's worth the occasional headache.
"And the book says: 'We may be through with the past, but the past ain't through with us.'"